Privacy Policy
This privacy policy (“Policy”) describes how Tropix LLC and its affiliates and subsidiaries (collectively, “Tropix”, “we”, “our” or “us”) – collects, uses and discloses personal information about you; how we protect this information; and the rights you may have in relation to this information. This Policy applies to all Tropix websites that link to this Policy, including www.Tropixfood.com and joumou.tropixfood.com (together with any other Tropix sites, the “Sites”).
PERSONAL INFORMATION WE COLLECT
We collect personal information about you from a variety of sources. We collect information from you directly (e.g., when you contact us, provide feedback, sign up for emails, or purchase products or subscriptions), automatically, (e.g., data collected from cookies), and from other sources, including commercially available sources, such as providers of consumer insights (consistent with applicable law).
By visiting our Sites, or using our social media pages, you are agreeing to the terms of this Policy.
The personal and other information that we collect about you is controlled by Tropix LLC, which is headquartered at 1830 North University Drive, Suite 375, Plantation, Fl 33322.
INFORMATION WE COLLECT DIRECTLY FROM YOU
The categories of information that we may collect directly from you include the following:
- Identifiers, such as your name, postal address, email address, account name, and other similar identifiers;
- Demographics, such as your gender, age, and veteran status;
- Commercial information,such as products or services purchased, other transactions, or consumption histories or tendencies;
- Payment information(e.g., Credit card or debit card numbers and expiration dates); and
- Photos, audio and video,such as photographs for identification, voice recordings of business calls, or information collected via video cameras at our facilities.
INFORMATION WE AUTOMATICALLY COLLECT ABOUT YOU
We and our service providers and business partners may collect information about you automatically through the use of cookies and similar technologies including information about your online activities over time and across different websites or online services. You may be able to limit our ability to automatically collect certain types of information by adjusting the cookie settings on your web browsers.
We may combine personal information collected through the website with other information that we or third parties collect about you in other contexts—such as our communications with you via email or phone, or your customer service records. We will treat such combined information as personal information and protect it in accordance with this Policy.
HOW WE USE THE INFORMATION THAT WE COLLECT
Tropix uses the information that we collect for a variety of purposes, including:
- to respond to your questions or requests concerning the website or other services offered by Tropix or our partners;
- to fulfill the terms of any agreement you have with us;
- to fulfill your requests for our services and orders for products or otherwise complete a transaction with you;
- to manage your participation in surveys, contests, or promotions;
- to send you information about our services, the status of any orders, and other topics that are likely to be of interest to you, including newsletters, updates, or other communications;
- to authenticate billing and identification information;
- to deliver confirmations, account information, notifications, awards, service-related announcements, and similar operational communications;
- to improve or personalize your user experience;
- to improve the quality of our products and services;
- to protect our rights and interests;
- to analyze how visitors use and interact with the Platforms;
- to learn about users’ demographics, interests, and behavior;
- to provide you with advertising that we believe suits your interests;
- to comply with legal and/or regulatory requirements; and to manage our business.
We may partner with certain third parties to collect, analyze, and use information collected via the Platforms or in email communications from Tropix. This information may be used for a variety of purposes, including online behavioral advertising, as discussed below (see the section entitled “How we share personal information with third parties”).
We also may use information that we collect to send you promotional communications, including emails or postal mail about the products and services offered by Tropix or our partners. Although we hope you will find our promotional emails of interest, you may opt out of receiving them by clicking on the “unsubscribe” link in any promotional email.
If you choose to use our referral service to tell a friend about our products or services, we will ask you for your friend’s name and email address. We will automatically send your friend emails inviting him or her to visit the website. This personal information may be used to track the success of our referral program. Your friend may opt out of receiving these emails.
HOW WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES
We may share certain categories of your personal information by disclosing it to our service providers, business partners, or affiliates to achieve our business purposes. We may disclose your personal information in the following circumstances:
- Service providers and business partners: We engage service providers and business partners to assist us with operating and providing you our services. These service providers or business partners may perform marketing services, help us process or ship orders, support email and messaging services, support our online advertising efforts, help us learn about customer trends and interests, and analyze information. Some of our service providers or business partners may engage their own service providers or business partners to further assist us. Unless otherwise specified, these companies will only use your personal information in the ways described in this Policy.
For information about behavioral advertising practices, including privacy and confidentiality, visit the Network Advertising Initiative website or the Digital Advertising Alliance website. The use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies, and not this Policy. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies.
- To comply with law or cooperate with reasonable requests: We may share your personal information with law enforcement agencies, courts, other government authorities or other third parties where we believe necessary to comply with a legal or regulatory obligation. We may share personal information as we deem reasonably necessary to support lawful investigations or otherwise to protect our rights or the rights of you or any other party.
- In the context of a transaction: We may share your personal information with potential transaction partners, service providers, advisors, and other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell or transfer all or a portion of our assets or business.
The following categories of your personal information may be shared with these parties:
- Identifiers;
- Demographics;
- Commercial information;
- Payment information; and
- Pictures, audio and video;
We do not sell your personal information in exchange for money. However, we may disclose information to third parties in exchange for analytics, insights, marketing support, or other valuable services. We disclose the following categories of information for such purposes:
- Identifiers;
- Demographics;
- Commercial information;
- Geolocation data;
- Internet or other electronic network activity information; and
- Inferences regarding preferences or other characteristics.
Third-party plugins. The Website integrate certain third-party plug-ins (such as a Facebook “like” button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them.
Aggregated and de-identified information. From time to time, Tropix may also share aggregated or de-iden+tified information that cannot reasonably identify visitors or the devices they use, such as by publishing a report on trends in the usage of the Platforms.
SECURITY
Tropix uses commercially reasonable physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). Please be aware, however, that no security measures are perfect or impenetrable. You remain responsible for protecting your username and password and for the security of information you transmit to us over the Internet.
YOUR CHOICES AND RIGHTS
You can stop email marketing from us by using the “opt out,” or “unsubscribe” mechanism at the bottom of our email marketing messages. We may give you a choice about stopping just one kind of email or opting out of all email marketing from us. If you want to learn more about the personal information that Tropix has about you, or you would like to update or change that information, or deactivate your account, please contact us by email at support@tropixfood.com. Note that deactivating your account does not cause your account information to be deleted from our servers. Depending on where you live, you may have certain rights regarding your personal information. For example, you may have one or more of the following:
- Right to Know: request information about the personal information that we collect, use, disclose, and sell.
- Right to Delete: request the deletion of personal information that we have collected, though we may be permitted to retain personal information for certain purposes;
- Right to Opt-out of Sales: We do not share your information with third parties in exchange for money. However, we may disclose information to third parties in exchange for analytics, insights, marketing support, or other valuable services. Some states treat such disclosures as “sales” even though the information is not exchanged for money.
- Non-Discrimination: We may not discriminate against you for exercising your rights under certain laws. We may, however, provide a different level of service or charge a different rate if the difference is reasonably related to the value of your information.
To exercise the rights you may have, please email us at support@tropixfood.com .
If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer or device. However, if you choose to block or delete cookies, certain features of the Platforms may not operate correctly. You can:
- Disable browser cookies: Your browser may allow you to control cookies, some of which may enable third parties to collect data about your use of our websites.
- Exercise interest-based advertising opt-outs: Certain advertising groups allow consumers to opt-out of receiving interest-based advertising from their respective members. You can use the links below to opt out. You will need to exercise these opt-outs on each browser on each device for which you wish to opt-out.
- Digital Advertising Alliance opt-out
- Network Advertising Initiative opt-out
- Limit mobile device interest-based advertising:You can adjust your advertising preferences on mobile devices through your device settings:
- iOS Devices:Go to Settings > Privacy > Advertising (at the bottom of the screen) > Turn on Limit Ad Tracking
- Android Devices: Go to Google Settings > Ads > Opt Out of Interest-Based Ads
CHANGES TO THIS POLICY
We reserve the right to amend this Policy at any time. We will post all changes to this policy on this website, so you should review the Policy periodically. Any such amendments to this Policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. If we make a material change to this policy, we will provide appropriate notice as required by law.
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